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RETURN POLICY

Last updated August 31, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please contact customer service at https://360twin.com/contact-us or call 512-981-6434 to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

360Twin
Attn: Returns
13720 Immanuel Rd.
Pflugerville, TX 78660

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. Please note it can take 3-5 days for a credit card processor to credit your account. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned, exchanged or refunded for all Closeout Items.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

https://360twin.com/contact-us

or call 512-981-6434